Bill.com At a Glance
Bill.com allows users to receive payments from clients, pay vendors and contractors, handle financial reporting, and more with Bill.com. Bill.com is easy to use with an attractive user interface. One of its best features is that it converts bills and invoices into digital records. This makes it easy to keep track of your finances and manage your budget. Another great feature of Bill.com is that you can define your own payment policies. This allows you to automate your payments so that you never have to worry about missing a payment again. However, some users have found that the Bill.com help could be more instructional and context-sensitive.
Additionally, reports are not very customizable, so it may be difficult to get the exact information you are looking for. Finally, Bill.com does not allow you to link to underlying data, so if you want to drill down into your financial data, you will need to export it to another program for analysis. Despite these drawbacks, Bill.com is an excellent choice for small businesses or individuals who need an easy-to-use accounting software solution.
What is Bill.com?
Bill.com is cloud-based accounting software that specializes in billing and invoicing. Users can receive payments from clients, pay vendors and contractors, handle financial reporting, and more with Bill.com. The Accounts Payable module in Bill.com allows users to be invoiced electronically or manually enter bills using drag-and-drop capabilities. After that, bills can be sent to team members for evaluation. A variety of payment options are accessible, including ACH payments and paper checks. The solution also includes an accounts receivable module, which can send customers automated electronic invoices and reminders. As with the accounts payable module, users can choose the method by which they would like to receive payments: via ePayment, ACH, credit card or PayPal. Bill.com is integrable with a number of popular accounting software solutions, making it a versatile and powerful tool for businesses of all sizes.
Handling business finances can be a time-consuming and complicated process, but there are now many software solutions available that can make the task much easier. One such solution is Bill.com, which offers a variety of features to help users manage their accounts payable and receivable. The Accounts Payable module allows users to be invoiced electronically or manually enter bills using drag-and-drop capabilities. After that, bills can be sent to team members for evaluation. A variety of payment options are accessible, including ACH payments and paper checks. The solution also includes an Accounts Receivable module, which can send customers automated electronic invoices and reminders. As with the Accounts Payable module, users can choose the method by which they would like to receive payments: via ePayment, ACH, credit card or PayPal. Bill.com is integrable with other accounting solutions such as QuickBooks, Xero and Intacct. Users can handle customer support through the app, answering customer questions using a notes and comments feature. The solution is priced on a per-user, per-month basis, with discounts available for annual prepayment.
Create and send invoices
Select Invoices in the navigation menu, then select Create an invoice.
Enter the invoice details:
- Customer Name (required): The company or person being billed. If you are connected to the customer in the Bill.com Network, the invoice will automatically become an eInvoice, sent directly to their Bill.com account. If not, they'll receive the invoice as a PDF attachment within an email.
- Invoice Number (required)
- Amount (required)
- Due Date (required - defaults to today's date): will auto-calculate if Payment Terms is entered
- For security, the due date must be within a year of today's date
- Add an attachment
- Select Use advanced invoices to complete additional fields or attach documents
- Invoice Date (defaults to today's date)
- For security, the invoice date must be within a year of today's date
- Item: Details about the product or service being invoiced
- Select Add row to add more line items
- Customer Message: Any extra details to help the customer understand and submit payment on the invoice
- Select Preview & Send
- If you’re connected to your customer via the Bill.com network, we send the invoice to your customer's Bill.com account, not via email.
- If you want to add email recipients, select Notify others by Email to edit the email body and add recipients.
- If you aren't connected to your customer via the Bill.com Network, we'll prepopulate the email address from the customer's profile as the To address. You can edit that address, and add others in the CC field for additional recipients as needed.
- Any added or changed email addresses will not save to the customer's profile.
Track your invoice
The Invoice tracker will keep you up to date on the status of the invoice and shows you 5 possible statuses:
- Sent - the date you sent the invoice to your customer
- Accepted - the date your customer entered the bill into their Bill.com account
- Approved - the date your customer approves the bill for payment, if they use an approval workflow
- Payment Incoming - the date the payment will deposit in your bank account
- Paid outside of Bill.com - your customer has marked this invoice as paid without sending a live payment through Bill.com
- The invoice will still show as unpaid in your account until you record a manual payment on it. Contact your customer for more information on payment.
Bill.com has four pricing tiers: Essentials ($39 per person per month), Team ($49 per person per month), Corporate ($69 per person per month), and Enterprise (custom pricing).
The Essentials plan includes either accounts receivable or accounts payable management, approvals and sign-offs, import and export of select data, and email/chat support. The Team plan adds custom user roles, as well as the option to integrate with QuickBooks, QuickBooks Online, and Xero. The Corporate plan lets you manage both accounts receivable and accounts payable. The Enterprise level integrates with midrange accounting solutions, such as Oracle NetSuite and Sage Intacct.
Is Bill.com Easy To Use?
Bill.com is easy to use and helps businesses save time by automating billing and accounts payable processes. The intuitive, attractive user interface makes it simple to convert bills and invoices into digital records. User-defined policies help businesses streamline their workflow and ensure that payments are made on time. In addition, Bill.com offers a mobile app that allows users to access their account information on the go. As a result, Bill.com is an easy-to-use, time-saving solution for businesses of all sizes.
If you can get through this sequence of actions, you can use Bill.com. The site goes on to walk you through a similar sequence for sending an invoice, creating a customer record, and so on, though it's optional. To set up other areas of your account, like Your Company, Payables, Receivables, and Accounting (including Chart of Accounts and Items), you simply go to the settings page.
Bill.com started its life as an accounts payable-only website, but it added accounts receivable functionality a long time ago. The site provides enough accounts receivable functionality that a small business that doesn't need to track inventory could manage its receivables. You can create customer records to track your interaction history and use them in invoices. Sub-customers and credit memos are also supported, and Bill.com provides an audit trail for receivables similar to the one in payables.
Customers can log into a password-protected site and authorize payment for invoices you've sent. They can also authorize automatic payments from their bank accounts or credit cards, which can help you get paid faster, but which must be set up very carefully.
The accounts receivable elements of Bill.com are not as complex as the site's accounts payable, but they don't have to be. The tools provided will serve a small business with basic invoice needs well. Plus, if you use the site in conjunction with an accounting application, you'll probably create your invoices in the other app.
Financial websites must have numerous report templates that match the scope of the application and can be customized to meet individual company's needs. Bill.com is partially successful here. It offers a few dozen reports that you can run using your own business data to gain the insight you need to make smart decisions. Its selection of reports is excellent, but customization options are minimal.
The site defaults to HTML format for some reports. You can view others as HTML, PDF, or CSV. You can download some reports but not others. And unlike other accounting solutions, you can't click an entry and be shown its underlying data (though you can see any documents that are attached, like an original bill). Also, I miss the old Cash Forecast graph that is no longer on the site.
Reliable Mobile Apps
Bill.com has both iOS and Android companion apps that are surprisingly comprehensive, considering the complexity of the browser-based application. You can easily do a lot of your billing and invoicing work away from the office.
The only things I found missing were some of the setup tools in the settings, like document templates and user roles. But the actual data entry and transaction pages translate well to the small screen. The apps are attractive and intuitive, requiring little time to learn if you've used the browser-based version.
The Dashboard displays a to-do list, payables and receivables overviews, and approval histories. A link in the upper left opens a navigation menu that takes you to the app's main sections. You can turn documents in the Inbox into bills and send them through approvals just as you can on your desktop. You can invoice customers, upload documents (or snap a photo with your phone, even a handwritten bill), and pay vendors. Customer and vendor records contain complete contact information and provide access to existing bills, invoices, payments, and documents.
Even though the mobile apps are quite capable, I found it easier to work with Bill.com on the desktop.
Bill.com is in a category by itself. No other service provides a similar set of tools that can function as a standalone application or be smoothly integrated with leading accounting programs. Bill.com does not pretend to be a full-blown small business accounting solution. Rather, it goes a step beyond double-entry accounting services in the areas of payables and receivables.
If you're looking for a more traditional double-entry accounting service, we recommend Editors' Choice winners QuickBooks Online for small businesses and FreshBooks for freelancers and solo entrepreneurs.
- Intuitive, attractive user interface
- Converts bills and invoices into digital records
- User-defined policies
- Help could be more instructional and context-sensitive
- Reports not very customizable
- Can't link to underlying data
Bill.com Customer Service
One common complaint about Bill.com is the lack of communication between their customer service and compliance teams. This can often leave customers feeling frustrated and wasting valuable time. In addition, Bill.com has been described as being non-responsive to requests for dialogue. This can make it difficult to resolve issues in a timely manner. Overall, there seems to be room for improvement when it comes to Bill.com's customer service.
Bill.com is a comprehensive solution that offers a supported integration with PayPal, Salesforce Sales Cloud, Rippling, FreshBooks, Quickbooks, NetSuite, Quickbase, and Sage Intacct. With Bill.com, you can manage your finances, payroll, benefits, HR, IT, and sales all in one place. This makes it easy to keep track of your business and make sure that everything is running smoothly. With the help of Bill.com, you can save time and money by integrating all of your business needs into one comprehensive solution.